FOR PROPERTY OWNERS & MANAGING AGENTS
Tell us about your job.
Window or door problem, glass replacement, new installation or ongoing maintenance? Send us the details and we'll review the scope, location and availability before confirming a quote.
01 Describe the work and where it is.
02 We confirm the scope and price with you.
03 Once agreed, we arrange the right professional for the job.
FOR CONFIRMED WORK
Advance payments and cancellations
For larger jobs, we may ask for 50% of the agreed quote before work begins, for example to arrange materials and scheduling. This is part of the quoted price, not an extra fee: for an agreed £10,000 job, £5,000 is paid in advance and the remaining £5,000 is due under the agreed payment terms.
Before we order materials, we confirm the specification, price and payment schedule with you in writing. If you then cancel, we provide a breakdown of work done and costs we cannot reasonably recover, such as specially ordered materials that cannot be returned or reused. Any remaining advance payment is refunded, subject to your legal cancellation rights. We do not automatically keep the full 50%.
We confirm cancellation terms in writing before asking you to pay. No payment is taken when you submit this request.